Last Updated: September 18, 2020. 3:35 PST

Diabetes TeleCare Privacy Policy

On this page, we have set out the Privacy Policy under which “You”, as a user or visitor of this Site may use or correspond with “Our Website”, which is owned and monitored by Diabetes TeleCare (“Us”, or “We”), and are referred to herein as (“Privacy Policy”).

This Privacy Policy elaborates how we collect, use, and disclose information that we obtain about you, as a visitor of our Site or a user of our services. This policy applies to the website located at the URL (as well as all associated websites linked to owned and operated by Diabetes Telecare and collectively known as “Site”). It is specified that all references to this Site include “a Mobile Application” software that Diabetes TeleCare provides to you as a means of access to the Site from a mobile device.

Diabetes TeleCare respects your privacy principles and ensures to take reasonable endeavors to protect the integrity and confidentiality of personally identifiable information that we retrieve from you.

By visiting, registering for, or accessing this Site in any manner, whether automated or otherwise, you agree that your personal information will be handled as described in this Policy. Your use of our Site and Services, and any dispute over privacy is subject to this Policy and our Terms and Conditions of Use, including its applicable limitations on damages and the resolution of disputes. The Diabetes TeleCare Terms and Conditions are incorporated by reference into this Policy.

By clicking “I ACCEPT”, you are entering into a legally binding agreement to these terms and conditions of use and the privacy policy just as you would by signing a paper contract. If you do not agree with or accept these terms and conditions of use and the privacy policy, do not access or otherwise use this Site or any service provided herein.


  1. Users may browse the informational areas of the Site without registering with us. However, registration is required to use the Services. Once you are registered, we may collect information about you directly from you and from third parties, as well as automatically through your use of our Site or Services, cookies, web beacons, and other technologies.
    • Healthcare Provider Registration: In order for the healthcare providers to register with us, we ask you to provide certain information about yourselves and your practices including: your full name, practice name, CNIC, gender, address, email and user ID and password, mobile and work phone, and fax number. We may also collect certain optional information, including: bank account details or other acceptable payment methods and information other contact details, picture and communication preferences.
    • Patient Registration: For the patients to be registered with us, you must provide us certain information, including: full name, CNIC, date of birth, gender, address, email and ID, mobile and work phone. We may also collect certain optional information, including: middle name, home phone and other contact info, pharmacy name and contact details, other demographic information, health insurance information, credit card number and billing details, and medical record history. In addition, the patient can communicate other health-related information to the Healthcare Provider during a video consultation via Diabetes Telehealth app.
  2. Diabetes TeleCare gives you access to a broad range of information about your account and your interactions with us for the limited purpose of viewing and, in certain cases, updating that information. You have the option of adding or updating certain information on your customer profile.
  3. You may modify registration information and personal information from the customer profile that you have submitted by logging into your account and updating your profile information. However, please note that copies of prior version of information records that you have updated, modified or deleted may remain viewable in cached and archived pages of the Site for a period of time.


  1. You may use our Website without registering or submitting any Personal Information. In that case, the only information we will collect from you is general, aggregated, demographic, or other non-personal information.
  2. We may use a third-party tracking service that uses cookies and log files to track non-personal information about visitors to our Website in the aggregate. We may also share non-personal information with third parties such as advertisers and partners. This non-personal, aggregate data is used to analyze trends, to track user movement around the Website, and to gather demographic information about how members, subscribers, and/or visitors use our Website.


We may invite you to post content on our Site, including your comments. Diabetes TeleCare cannot prevent such information from being used in a manner that may violate this Policy, the law, or your personal privacy. As a consequence, be aware of posting any sensitive information to our Site such as your personal medical details.

Diabetes TeleCare will not be liable to you or any other person for any content or information you publicly post to our Site or the use or disclosure of such content or information by other users or third parties.


The privacy and security of the patients’ individually identifiable health information provided to Diabetes TeleCare in connection with services may be protected by applicable laws. This health information is “protected health information” (“PHI”). PHI may be used and disclosed by Diabetes TeleCare as necessary to provide services, for our own management and operations, to meet our legal obligations, and for any other purpose for which Patients have given consent. We may also share this PHI with third parties for these purposes in compliance with applicable law. We are at the liberty of de-identifying your Protected Health Information and aggregate it in order to monitor and improve our products and services, for benchmarking purposes, and to provide customized services or technologies our customers.


In addition to previously mentioned information, we also obtain and download the default information customarily logged by World Wide Web server software. These logs of ours contain the following information for each request;

  1. the date and time of logging;
  2. the originating IP address;
  3. name of the domain;
  4. object requested; and
  5. completion status of the request.

These logs are very much request in order to help us improve our service by evaluating the level of demand for our site and detecting any errors on the site that might occur. We may or may not keep these logs for an indefinite length of time and use them at any time and in any way necessary to prevent security breaches and protect the integrity of the data on Diabetes TeleCare Servers.


  1. We receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as;
    • as responding to your requests;
    • providing you services and customizing future services for you;
    • improving our site, and communicating with you;
    • to communicate with you regarding the availability of Services on behalf of your Healthcare Provider;
    • to send you reminders and other information related to your care on behalf of your Healthcare Provider; and
    • to send offers and other promotional communications to Healthcare Providers;
  2. We have the liberty to access or terminate your information in case of a threat of security breech.


We may share the information that we collect about you, including personally identifiable information, as follows:

  1. To Healthcare Providers: As a Patient, your information will be shared with Healthcare Providers as directed and consented to by you. This Policy, however, does not address how Healthcare Providers will use and disclose information obtained using Diabetes TeleCare. If you would like this information, you should ask your Healthcare Provider directly for a copy of his/her Notice of Privacy Practices.
  2. To Service Providers: We may disclose the information we collect from you to third party vendors, service providers, contractors or agents who perform functions on our behalf.
  3. To Business Transfers: If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or if we are a part of a bankruptcy proceeding, we may transfer the information we have collected from you to the other Company.
  4. In Response to Legal Process: We also may disclose the information we collect from you in order to comply with the law, a judicial proceeding, court order, or other legal processes.
  5. Aggregate and De-Identified Information: We may share aggregate or de-identified information about users with third parties for marketing, advertising, research or similar purposes.


  1. We take all reasonable and suitable endeavors to protect our website from security breech, data infringement, and harmful code. However, despite our endeavors, Diabetes TeleCare will not be responsible for compensation or retrieval of any data in case of breeching or presence of any harmful code made available on the Site.
  2. If You make Your personal information available publicly to other people, we can’t control or accept responsibility for the way they will use or manage that data. You do this at your own sole risk.


  1. We use cookies and other tracking mechanisms to automatically track information about your use of our Site or Services. We may combine this information with other information we collect from you.
  2. You can disable or delete these cookies from the Help feature and add-ons on most browsers. However, we suggest that you leave them turned on because cookies allow you to take advantage of some of the Site’s essential features.
  3. In case that you block or otherwise reject our cookies, you will not be able to use products and services provided by Diabetes TeleCare that require you to Sign in.


Our Site and Services may contain links to third-party websites. Any access to and use of such linked websites is not governed by this Policy, but instead is governed by the privacy policies of those third party websites. You shall access those websites at your sole risk because Diabetes TeleCare will not be responsible for any consequences.


  1. Periodic promotional or informational emails might be sent to our Healthcare Providers on the Company’s behalf. The Healthcare Providers have the option of opting out of such communications by following the suitable given instructions contained within the e-mail. It is to be noted however, that it may take up to 10 business days for us to process opt-out requests.
  2. You will continue receiving e-mails about your account or any services which you have requested, consented to, or received from us even after you choose to opt-out of receiving e-mails about recommendations or other information we think may interest you.


  1. Our Site is not designed or intended to appeal to children under the age of 13 and we do not knowingly provide services or collect information from minors.
  2. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us.
  3. Whenever it comes to our notice that we have accidentally collected Personal Data from children without verification of parental consent, we immediately take suitable steps to remove that information from our servers.


  1. This Policy is current as of the Effective Date set forth above. We reserve the right to modify or update any of this Privacy Policy at any time, without prior notice or your consent. Please be sure to check back periodically because with every change, we shall post a notification on our website stating that a change has been made in our policies. However, only you can be responsible for being sure of staying up-to-date with these policies.
  2. If the changes we make to our Policy affect our practices materially, with regard to the personal information we have previously collected from you, we will ensure to take every possible step in order to provide you with a notice in advance of such change, for example by emailing you, highlighting the change on our Site.


Diabetes TeleCare is committed to the protection of your privacy. If you have any questions about how we handle Personal Information, would like to complain or notify us regarding how your personal information has been handled, have some reason to believe that Diabetes TeleCare has not adhered to the principles of the provided Privacy Policy, or would like any further information about our Privacy Policy, please submit a written query or complaint to us at We will forward your complaint to the appropriate Diabetes TeleCare department for a response and they will assess these complaints and liaise with you to resolve any issues within a reasonable time (usually within 30 days). You can also reach us at Karachi Central, Pakistan-74200 or call us at 03233004420.